Privacy Policy
Privacy Policy
Last Updated: 01 August 2026
Greenland Dairy Farm (“Greenland Dairy Farm”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and online services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you when you visit our website, create an account, place an order, make an enquiry, or otherwise interact with us.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you use our website or services.
This may include:
- Full name
- Mobile or telephone number
- Email address
- Billing address
- Shipping or delivery address
- City, state and PIN code
- Account login information
- Order and purchase details
- Product preferences
- Payment and transaction-related information
- Enquiry and customer support information
- Reviews, feedback, comments, photographs or other information you choose to submit
We collect only the information reasonably required for the relevant purpose.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website interactions
- Approximate location information
- Technical and diagnostic information
This information helps us maintain website security, improve performance, understand how visitors use our website, and provide a better user experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Order Processing
- To process and confirm your orders
- To provide invoices and order confirmations
- To arrange delivery
- To provide order and delivery updates
- To process cancellations, returns and refunds
- To provide after-sales support
Customer Support
- To respond to enquiries
- To answer questions about our products
- To resolve complaints
- To assist with orders and account-related issues
Website and Service Improvement
- To maintain and operate our website
- To improve website functionality and performance
- To personalise your shopping experience
- To understand customer preferences
- To improve our products and services
- To identify and resolve technical issues
Security and Fraud Prevention
- To protect our website and customers
- To detect and prevent fraudulent or unauthorised activities
- To investigate suspicious transactions
- To maintain the security of our systems
Communications
Where permitted by applicable law and based on your preferences or applicable consent requirements, we may use your information to send:
- Order-related notifications
- Delivery updates
- Important service announcements
- Product information
- Promotional offers
- Discounts and special offers
- Newsletters and other marketing communications
You may opt out of promotional communications at any time.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide a better browsing and shopping experience.
Cookies may be used for:
- Maintaining your shopping cart
- Remembering your preferences
- Managing login sessions
- Improving website functionality
- Analysing website traffic
- Measuring website performance
- Improving website security
- Understanding how visitors interact with our website
- Supporting marketing and advertising activities where applicable
Some cookies are necessary for the website to function properly, while others may be optional.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of features such as login, shopping cart, checkout, or other website services.
4. Payment Information
Payments made through our website may be processed through third-party payment gateways.
Depending on the payment method selected, payment information may be collected and processed directly by the applicable payment service provider.
We do not intentionally store complete credit card numbers, CVV numbers, UPI PINs, passwords, or other payment authentication credentials on our website servers.
Payment service providers may process your information in accordance with their own privacy policies, terms and security practices.
5. Sharing of Information
We do not sell or rent your personal information to third parties for their independent commercial purposes.
We may share relevant information with trusted third parties where reasonably necessary to provide our services or fulfil the purposes described in this Privacy Policy.
These may include:
- Payment gateway providers
- Delivery and logistics partners
- Website hosting providers
- IT and technical service providers
- Email and SMS service providers
- Website analytics providers
- Customer support providers
- Security and fraud-prevention providers
- Marketing and communication service providers, where applicable
We may also disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or lawful request.
We may disclose information when reasonably necessary to protect our rights, customers, website, property, or the safety and security of our services.
6. Third-Party Services
Our website may use services provided by third parties for functions such as:
- Payments
- Delivery
- Analytics
- Website hosting
- Communication
- Customer support
- Security
- Marketing
- Social media integration
Third-party service providers may process information according to their own terms and privacy policies.
We recommend reviewing the privacy policies of third-party services before using their services or providing information directly to them.
7. WhatsApp and Other Communication Channels
If you contact us through WhatsApp, telephone, social media, email, contact forms, or other communication channels, we may retain the information you provide in order to respond to your enquiry, provide customer support, process an order, or otherwise fulfil your request.
Information exchanged through third-party communication platforms may also be subject to the privacy policies and terms of those platforms.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, misuse, alteration, loss, destruction, or other reasonably foreseeable security risks.
Depending on the circumstances, security measures may include:
- Secure website connections
- Access controls
- Authentication mechanisms
- Security monitoring
- Software and system updates
- Data backups
- Restricted access to personal information
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
While we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, legal, accounting, tax, regulatory, security, or dispute-resolution purposes.
For example, certain information may need to be retained to:
- Complete an order
- Maintain transaction records
- Process refunds
- Resolve disputes
- Prevent fraud
- Comply with applicable legal requirements
- Maintain accounting and tax records
- Protect our legal rights
When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about personal data processed about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
- Raise a privacy-related complaint or grievance
- Exercise other rights available under applicable data-protection laws
Certain rights may be subject to legal, security, contractual, or other applicable limitations.
The Digital Personal Data Protection Act, 2023 establishes a framework governing the processing of digital personal data in India, and the Digital Personal Data Protection Rules, 2025 provide the associated implementation framework and requirements.
11. How to Make a Privacy Request
If you wish to:
- Access your personal information
- Correct your information
- Request deletion where applicable
- Withdraw consent
- Opt out of promotional communications
- Raise a privacy concern
- Submit a data-related request
you may contact us through the Contact Us section or the available communication channels provided on our website.
We may request reasonable information to verify your identity before processing certain requests.
We will handle valid requests in accordance with applicable law.
12. Marketing Communications
Where permitted by applicable law, we may send information about:
- New products
- Product launches
- Special offers
- Discounts
- Seasonal promotions
- Events
- Other relevant products and services
You may opt out of promotional communications at any time.
Where an unsubscribe option is provided, you may use it to stop receiving promotional emails.
You may also contact us through the website to request that promotional communications be stopped.
Please note that opting out of marketing communications does not prevent us from sending essential service-related communications, such as:
- Order confirmations
- Payment notifications
- Delivery updates
- Account-related messages
- Security notifications
- Important service announcements
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that personal information relating to a child has been submitted to us improperly, please contact us through the website so that appropriate action can be considered.
14. Third-Party Links
Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external websites.
These third-party websites operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.
15. Accuracy of Information
You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.
Incorrect or incomplete information, particularly delivery information, may result in:
- Delayed delivery
- Failed delivery
- Order processing issues
- Difficulty contacting you regarding your order
If your information changes, you should update it through your account where available or contact us through the website.
16. Fraud Prevention and Website Security
We may monitor transactions and website activity for security and fraud-prevention purposes.
This may include investigating:
- Unauthorised account access
- Suspicious transactions
- Payment fraud
- Misuse of discount codes or promotional offers
- Attempts to compromise website security
- Unlawful activities
- Other suspicious behaviour
Where appropriate, we may suspend or cancel transactions and take other reasonable measures to protect our customers and services.
17. Data Transfers and Processing
Some of our technology, hosting, payment, analytics, communication, or other service providers may process information using systems or infrastructure located outside your state or country.
Where personal data is transferred or processed outside India, we will take appropriate measures as required by applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our products and services
- Website functionality
- Data-processing practices
- Third-party services
- Applicable laws and regulations
- Security requirements
- Business operations
When changes are made, the updated version will be published on this page with a revised Last Updated date.
We recommend reviewing this Privacy Policy periodically to stay informed about how we handle personal information.
19. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in accordance with applicable law.
20. Contact and Privacy Concerns
If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please use the Contact Us page or the communication options available on this website.
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
21. Consent
By using this website and providing personal information, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will seek consent through an appropriate notice or consent mechanism before processing personal information for the relevant purpose.
You may withdraw consent where applicable and where the processing is based on consent, subject to applicable legal and operational requirements.
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