Terms & Conditions

Last Updated: 07 August 2026

Welcome to the official website of Greenland Dairy Farm (“Greenland Dairy Farm”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and online ordering facilities.

By accessing this website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.

1. About Our Website

Greenland Dairy Farm operates this website to provide information about our dairy products and to enable customers to browse, purchase, and receive products through our online ordering services.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time where reasonably necessary.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse, interfere with, or attempt to compromise the website or its services.

If you are placing an order on behalf of another person or organisation, you confirm that you are authorised to do so.

3. User Account

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information
• Keeping your login credentials confidential
• Maintaining the security of your account
• Updating your information when necessary
• All activities carried out through your account

You should notify us promptly if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorised activity, or violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.

However:

• Product images may vary slightly from the actual product.
• Packaging and labelling may change from time to time.
• Colours may appear differently depending on your device or screen.
• Product availability may change without prior notice.
• Minor variations in appearance or packaging do not necessarily indicate a product defect.

The information printed on the actual product packaging should be referred to for the latest product-specific information, including ingredients, nutritional information, storage instructions, batch information, and expiry or best-before information.

5. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

• Limit quantities
• Remove products from sale
• Change product variants
• Temporarily suspend products
• Discontinue products
• Limit orders based on delivery location or stock availability

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative, partial fulfilment, cancellation, or refund, as applicable.

6. Prices

All product prices displayed on the website are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed, subject to any applicable errors, discounts, taxes, delivery charges, or promotional terms.

Where applicable, taxes and additional charges will be displayed during the checkout process.

We reserve the right to correct pricing errors or other inaccuracies. If an order has been placed based on a significant pricing error, we may contact you before fulfilling the order.

7. Offers, Discounts and Coupons

Promotional offers, discount codes, coupons, and special pricing may be subject to specific terms.

Unless otherwise stated:

• Offers cannot be combined.
• Coupons may have expiry dates.
• Certain products may be excluded from promotions.
• Minimum purchase requirements may apply.
• Offers may be limited to one use per customer or order.
• Promotional benefits cannot normally be exchanged for cash.
• We reserve the right to withdraw or modify an offer where reasonably necessary.

Specific promotional terms displayed with an offer will take precedence over these general provisions where applicable.

8. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

An order may be considered accepted only after we have successfully processed or confirmed the order.

We may decline, cancel, or limit an order where reasonably necessary, including due to:

• Product unavailability
• Incorrect pricing
• Incorrect product information
• Delivery limitations
• Suspected fraud
• Duplicate orders
• Technical errors
• Payment issues
• Other legitimate operational reasons

If we cancel an order after payment has been received, an applicable refund will be processed in accordance with our Return & Refund Policy.

9. Order Confirmation

After placing an order, you may receive an order confirmation through available communication channels.

An order confirmation indicates that your order request has been received. It does not necessarily guarantee that every product will be available until the order has been processed and confirmed for fulfilment.

Please review your order confirmation carefully and notify us as soon as possible if you identify an error.

10. Delivery

We will make reasonable efforts to deliver orders to the delivery address provided during checkout.

Delivery availability may depend on:

• Delivery location
• Product availability
• Delivery schedules
• Weather conditions
• Local restrictions
• Operational conditions
• Availability of delivery partners

Estimated delivery times are provided for guidance and may vary.

We are not responsible for delays caused by circumstances beyond our reasonable control.

11. Customer Responsibility for Delivery

Customers are responsible for providing:

• Correct name
• Correct mobile number
• Complete delivery address
• Correct PIN code
• Any other information necessary for successful delivery

If delivery fails because incorrect or incomplete information was provided, the recipient is unavailable, or the order cannot reasonably be handed over, additional delivery arrangements or charges may apply where permitted.

For perishable products, customers should accept deliveries promptly and follow the storage instructions provided on the product packaging.

12. Perishable Products

Many products sold through our website are food and dairy products and may be perishable.

Customers are responsible for:

• Accepting deliveries promptly
• Following storage instructions
• Maintaining appropriate temperature conditions where required
• Checking product packaging and condition upon delivery
• Using products within the recommended period

Once a product has been delivered, we cannot be responsible for deterioration caused by improper storage, handling, temperature exposure, or misuse by the customer.

For information about damaged, spoiled, incorrect, or missing products, please refer to our Return & Refund Policy.

13. Cancellation

Customers may request cancellation of an order before the order is processed or dispatched, subject to the status of the order.

Because our products may be perishable, cancellation may not be possible once an order has been processed, packed, or dispatched.

For complete cancellation and refund conditions, please refer to our Return & Refund Policy.

14. Returns and Refunds

Due to the perishable nature of many dairy products, returns are generally not accepted after delivery.

If you receive a damaged, defective, incorrect, leaking, spoiled, or missing product, you should contact us promptly after delivery.

Refunds or replacements will be handled according to our Return & Refund Policy.

15. Payment

We may offer different payment methods through third-party payment service providers.

Available payment methods may include, where applicable:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery
• Other payment methods displayed during checkout

Payment transactions may be subject to the terms, conditions, and privacy policies of the applicable payment provider.

We are not responsible for delays or failures caused by a third-party payment provider.

16. Cash on Delivery

Where Cash on Delivery is available, additional conditions may apply.

We reserve the right to restrict Cash on Delivery for certain:

• Locations
• Products
• Order values
• Customers
• Previous order histories

Customers must ensure that the order is accepted and payment is made at the time of delivery where applicable.

Repeated refusal or non-acceptance of Cash on Delivery orders may result in restrictions on future Cash on Delivery orders.

17. Website Content

All content available on this website, including:

• Text
• Product descriptions
• Images
• Photographs
• Graphics
• Logos
• Icons
• Videos
• Designs
• Layouts
• Promotional materials
• Software and website functionality

is owned by or licensed to Greenland Dairy Farm unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission, except where permitted by applicable law.

18. Greenland Dairy Farm Brand

The Greenland Dairy Farm name, logo, trademarks, product names, branding, graphics, and other brand elements may not be used without prior written permission.

Unauthorised use of our brand or intellectual property may constitute a violation of applicable laws.

19. User Reviews and Content

If you submit reviews, comments, photographs, testimonials, or other content through our website or related services, you agree that:

• The content is truthful and based on your genuine experience.
• You have the right to submit the content.
• The content does not violate the rights of another person.
• The content does not contain unlawful, abusive, defamatory, misleading, or offensive material.
• The content does not contain malicious software or harmful code.

By submitting content, you grant us permission to use, reproduce, display, publish, or distribute the content for legitimate business, promotional, or website-related purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

20. Prohibited Activities

You must not use our website to:

• Commit or facilitate unlawful activities
• Attempt unauthorised access to our systems
• Introduce viruses, malware, or malicious code
• Interfere with website functionality
• Scrape or systematically copy website content without permission
• Use automated systems to abuse website services
• Attempt to obtain another person’s account information
• Submit false or misleading information
• Conduct fraudulent transactions
• Abuse coupons or promotional offers
• Resell products without appropriate authorisation
• Engage in activities that could damage our website, customers, or business

We reserve the right to take appropriate action against prohibited activities.

21. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment providers, social media platforms, delivery services, or other external services.

These services operate independently and may have their own:

• Terms and conditions
• Privacy policies
• Security practices
• Fees
• Service limitations

We are not responsible for the content, availability, security, or practices of third-party services.

22. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Secure
• Free from viruses or other harmful components

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical problems
• Hosting issues
• Security incidents
• Internet or network failures
• Other circumstances beyond our reasonable control

23. Disclaimer

To the extent permitted by applicable law, Greenland Dairy Farm does not guarantee that:

• Website content will always be completely accurate or current.
• Products will always be available.
• The website will always operate without interruption.
• Delivery will always occur within an estimated timeframe.

Product information provided on the website is for general informational and commercial purposes and should not be interpreted as medical, nutritional, or professional advice unless expressly stated otherwise.

Customers should refer to the product packaging for product-specific information.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Greenland Dairy Farm shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

Our liability, where legally applicable, will be determined in accordance with applicable law and the circumstances of the particular claim.

25. Force Majeure

We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• Power or network failures
• Supply shortages
• Third-party service failures
• Civil disturbances
• Other unforeseen circumstances

We will make reasonable efforts to resume normal services when conditions permit.

26. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

27. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in:

• Our products and services
• Website functionality
• Business practices
• Payment and delivery arrangements
• Applicable laws and regulations
• Security requirements

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, subject to applicable law.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in accordance with applicable law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue to remain in effect.

30. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any other policies expressly referenced on the website, constitute the applicable terms governing your use of our website and online services.

Where a specific policy contains terms applicable to a particular service or transaction, those specific terms will apply to that matter.

31. Contact and Support

If you have questions regarding these Terms & Conditions, your order, our products, or our services, please use the Contact Us page or the communication options available on our website.

We will make reasonable efforts to assist you and address your concerns in accordance with applicable policies and laws.

Greenland Dairy Farm
The Nature of Purity

Last Updated: 07 August 2026